These terms and conditions govern your use of the jiliveo platform. By creating an account or placing a bet on jiliveo, you agree to everything set out here. Please read this page carefully before you start playing — it covers your account, deposits, withdrawals, bonuses, and how disputes are handled.
Six areas that every jiliveo player should understand before they start playing.
You must be at least 18 years old to register on jiliveo. One account per person is allowed. Providing false information during registration is grounds for account suspension and forfeiture of any balance.
Jiliveo accepts deposits via bKash, Nagad, and Rocket. Minimum deposit is ৳100. Withdrawals are processed to the same mobile banking account used for the deposit. Most withdrawals complete within three minutes.
All bonuses on jiliveo come with wagering requirements that must be met before the bonus balance can be withdrawn. The specific requirements for each bonus are listed in the promotions section of your account.
Jiliveo prohibits any form of cheating, collusion, or exploitation of software errors. Accounts found engaging in prohibited conduct will be suspended and any winnings generated through prohibited means will be voided.
Jiliveo provides deposit limits, session reminders, and self-exclusion tools. Players are responsible for using these tools if they feel their gaming is becoming a problem. Jiliveo will not accept bets from self-excluded players.
If you have a dispute with jiliveo, contact support via live chat first. Jiliveo will investigate and respond within 48 hours. You may close your account at any time by contacting support — any real money balance will be returned to your registered mobile banking account.
These Terms and Conditions ("Terms") form a legally binding agreement between you ("Player", "you") and jiliveo ("jiliveo", "we", "us", "our"). By accessing the jiliveo website, creating an account, or placing any bet or w ager on the jiliveo platform, you confirm that you have read, understood, and agreed to these Terms in full.
Jiliveo is an online gaming platform serving players in Bangladesh. These Terms apply to all games, promotions, payment transactions, and any other activity conducted through your jiliveo account. If you do not agree with any part of these Terms, you must not use the jiliveo platform.
Important: These Terms were last updated on 1 January 2025. Continued use of jiliveo after any update constitutes acceptance of the revised Terms.
To register and use jiliveo, you must meet all of the following requirements:
Jiliveo reserves the right to request age verification documents at any time. If you cannot verify your age when asked, your account will be suspended until verification is complete. Any winnings accumulated during an unverified period may be withheld pending verification.
Under 18? Registering on jiliveo if you are under 18 years old is strictly prohibited. Accounts found to belong to underage players will be permanently closed and all balances forfeited.
Each player is permitted to hold one jiliveo account only. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited and will result in all associated accounts being suspended.
You are responsible for keeping your login credentials secure. Do not share your password with anyone. Jiliveo will never ask for your password via chat, email, or phone. If you believe your account has been accessed without your permission, contact jiliveo support immediately.
When registering, you must provide accurate and complete information. This includes your real name, date of birth, and a valid mobile banking number. Providing false information is a breach of these Terms and may result in account closure and forfeiture of any balance.
Account Security Tip: Use a unique password for your jiliveo account that you don't use on any other platform. Enable any two-factor authentication options available in your account settings.
Jiliveo may require you to complete identity verification (KYC) before processing withdrawals above certain thresholds. You may be asked to provide a copy of your national ID card or other government-issued identification. This is a standard requirement and is in place to protect all players on the platform.
Jiliveo accepts deposits via the following local mobile banking services: bKash, Nagad, and Rocket. These are the only accepted deposit methods. Jiliveo does not accept international credit cards, bank transfers, or cryptocurrency deposits.
Fast and Local: All jiliveo deposits are processed through Bangladeshi mobile banking — no international payment gateways, no conversion fees, no delays waiting for overseas processing.
Withdrawals on jiliveo are processed to the same mobile banking account (bKash, Nagad, or Rocket) that was used to make the most recent deposit. This is a security measure to prevent fraud and protect all players on the platform.
Withdrawal Matching: Your withdrawal will be sent to the same mobile banking number used for your last deposit. Make sure your registered payment details are up to date before requesting a withdrawal.
Jiliveo offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, which are displayed at the time the bonus is claimed. The following general rules apply to all jiliveo bonuses:
Check Your Bonus Terms: Before claiming any jiliveo bonus, review the wagering requirements and expiry date in the promotions section of your account. Expired bonuses cannot be reinstated.
All games available on jiliveo are governed by the rules of the individual game, which are accessible from within the game interface. In the event of a conflict between game-specific rules and these Terms, these Terms take precedence.
Jiliveo is committed to providing a fair gaming environment for all players. The following conduct is strictly prohibited on the jiliveo platform:
Accounts found to be in breach of fair play rules will be suspended immediately. Jiliveo will investigate all suspected breaches thoroughly. If a breach is confirmed, the account will be permanently closed and any balance — including winnings — will be forfeited. Jiliveo may also report suspected criminal activity to the relevant authorities.
Zero Tolerance: Jiliveo has a zero-tolerance policy for cheating, fraud, and money laundering. Any account found engaging in these activities will be permanently banned with no right of appeal.
Jiliveo takes responsible gaming seriously. The platform provides a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion. These tools are available in your account settings and take effect immediately when activated.
If you choose to self-exclude from jiliveo, your account will be suspended for the period you select (minimum one week, maximum twelve months). During a self-exclusion period, jiliveo will not accept deposits or bets from your account. Any real money balance at the time of self-exclusion will be returned to your registered mobile banking account.
Jiliveo encourages all players to set deposit limits that reflect their personal budget. Gaming should be an enjoyable form of entertainment — not a way to generate income or recover financial losses.
For more information about responsible gaming tools and support resources, visit the Responsible Gaming page.
Jiliveo collects and processes personal data in accordance with its Privacy Policy. By registering on jiliveo, you consent to the collection and use of your personal data as described in the Privacy Policy. Your data will not be sold to third parties. It may be shared with payment processors, identity verification providers, and regulatory authorities where required by law.
For full details on how jiliveo handles your personal data, please read the Privacy Policy.
Jiliveo provides its platform on an "as is" basis. While jiliveo makes every effort to ensure the platform is available and functioning correctly at all times, it cannot guarantee uninterrupted access. Jiliveo is not liable for:
In all cases, jiliveo's maximum liability to any player is limited to the real money balance held in that player's account at the time the claim arises.
Jiliveo reserves the right to update or modify these Terms at any time. When changes are made, the "Last updated" date at the top of this page will be revised. For significant changes, jiliveo will notify players via the email address or phone number registered to their account.
Continued use of the jiliveo platform after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using jiliveo and may request account closure.
If you have a complaint or dispute regarding your jiliveo account, a game outcome, a payment, or any other matter, please follow this process:
Keep Records: When raising a dispute, it helps to have screenshots or transaction reference numbers ready. This speeds up the investigation process significantly.
You may close your jiliveo account at any time by contacting support via live chat. Before closing your account, ensure that:
Jiliveo also reserves the right to close any account that is found to be in breach of these Terms, that has been inactive for more than 12 consecutive months, or where jiliveo is required to do so by law or regulatory obligation.
If you have any questions about these Terms and Conditions, or about your jiliveo account, please contact the support team:
Jiliveo's support team aims to respond to all email enquiries within 24 hours. For urgent account issues, live chat is the fastest way to get help.
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