Jiliveo FAQ — Your Questions Answered

Go to the Login page and click "Forgot Password." Enter the mobile number linked to your jiliveo account and you will receive an OTP. Use that OTP to set a new password. If you no longer have access to that number, contact jiliveo support via live chat or email and the team will verify your identity and help you regain access.

No. Jiliveo allows only one account per person. Creating multiple accounts is a violation of the Terms and Conditions and may result in all accounts being permanently suspended and any winnings being voided. If you think a duplicate account was created by mistake, contact support immediately to resolve it.

Basic verification happens automatically when you confirm your mobile number during registration. For higher withdrawal limits, jiliveo may ask you to submit a copy of your National ID card. Upload it through the account settings page and the verification team will review it within 24 hours. Verified accounts enjoy faster withdrawals and higher daily limits.

Mobile number changes require identity verification to protect your jiliveo account from unauthorised changes. Contact the support team via live chat, confirm your identity, and the team will update your number after verification. This process usually takes less than one business day.

Jiliveo currently supports bKash, Nagad, and Rocket for deposits and withdrawals. These are the most widely used mobile banking services in Bangladesh, so most players can fund their jiliveo wallet without needing a traditional bank account. More payment options may be added in the future — check the Finance / Wallet page for the latest list.

The minimum deposit on jiliveo is ৳100. This low threshold means you do not need a large amount to get started. Once your deposit is confirmed by your mobile banking provider, the funds appear in your jiliveo wallet within seconds and you can start playing immediately.

Deposits via bKash, Nagad, and Rocket are processed instantly in most cases. Once you confirm the payment on your mobile banking app, the jiliveo system receives the confirmation and credits your wallet within a few seconds. If your balance has not updated after five minutes, take a screenshot of the transaction and contact jiliveo support with the reference number.

Jiliveo does not charge any deposit fees on its end. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their standard transaction charges. Check your provider's fee schedule before sending. The amount that arrives in your jiliveo wallet is exactly what jiliveo receives after any provider fees.

First, wait five minutes and refresh your jiliveo wallet page. If the balance still has not updated, go to the Finance / Wallet section and check your transaction history. If the deposit shows as pending, it may be under manual review. Contact jiliveo support via live chat and provide the transaction ID from your mobile banking app. The team will trace the payment and credit your account manually if needed.

Log in to your jiliveo account, go to Finance / Wallet, and select "Withdraw." Choose your preferred method (bKash, Nagad, or Rocket), enter the amount and your mobile banking number, then confirm. Withdrawal requests are processed within minutes during business hours. Make sure the mobile number you enter matches the one registered with your payment provider.

The minimum withdrawal amount on jiliveo is ৳200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional identity checks as part of jiliveo's security procedures. Unverified accounts have a lower daily withdrawal cap.

Withdrawals can show as pending for a few reasons: your account may need additional verification, you may have an active bonus with wagering requirements that have not been met, or the request was submitted outside of processing hours. Check your account status and bonus balance in the Finance / Wallet section. If everything looks clear and the withdrawal is still pending after two hours, contact jiliveo support.

For security reasons, jiliveo requires withdrawals to go to the same mobile banking number used for deposits. This policy protects players from unauthorised withdrawals. If you need to change your linked payment number, contact support and complete the identity verification process before submitting a withdrawal request.

Every jiliveo game uses a certified Random Number Generator (RNG) that has been independently audited by third-party testing laboratories. The RNG ensures that every spin, hand, or round outcome is completely random and cannot be predicted or manipulated — by jiliveo or by any player. The RTP (Return to Player) percentage for each game is published openly so you always know the expected return before you play.

Jiliveo offers a wide range of game categories: slots (including Dragon of Demons and Charge Buffalo), live casino (baccarat, roulette, blackjack, dragon tiger), fishing games (including Gold Toad Fishing), arcade games (crash, colour prediction — see Arcade), and sports betting (cricket, football, kabaddi — see Bet). New titles are added regularly.

RTP stands for Return to Player. It is the percentage of all wagered money that a game is designed to pay back to players over a very large number of rounds. For example, a jiliveo slot with 97% RTP will theoretically return ৳97 for every ৳100 wagered over millions of spins. RTP is a long-term statistical average — it does not guarantee what you will win in a single session, but higher RTP games generally give better value over time.

Some jiliveo games offer a demo or free-play mode that lets you try the game without risking real money. This is a great way to learn the rules and bonus features before committing your balance. Not all games have a demo mode — live casino tables and sports betting require real money wagers. Check the individual game page to see if a free-play option is available.

Yes. All jiliveo games are fully optimised for mobile browsers on Android and iOS. You can also download the dedicated jiliveo app from the App page for a faster, smoother experience with biometric login and push notifications. The app works on most mid-range Android phones and does not require a high-end device.

New jiliveo players receive a welcome bonus on their first deposit. The exact offer is shown on the Register page and may change during promotional periods. The bonus is credited to your jiliveo wallet automatically after your first qualifying deposit. Always read the bonus terms before claiming to understand the wagering requirements and eligible games.

Wagering requirements (also called playthrough requirements) specify how many times you must wager the bonus amount before you can withdraw it as real money. For example, a ৳500 bonus with a 20x wagering requirement means you need to place ৳10,000 in total bets before the bonus converts to withdrawable cash. Jiliveo displays the wagering requirement clearly for every bonus offer.

Yes. Jiliveo has a tiered loyalty programme where you earn experience points every time you play. As you accumulate points, you move up through VIP levels — each level unlocks better bonuses, higher withdrawal limits, dedicated account managers, and exclusive promotions. Visit the Experience page for full details on how the jiliveo VIP programme works and what rewards are available at each tier.

In most cases, you can forfeit an active bonus through your account settings or by contacting jiliveo support. Be aware that forfeiting a bonus will also remove any winnings generated from bonus funds that have not yet met the wagering requirements. Your real-money balance will remain unaffected. Contact support before forfeiting if you are unsure about the impact.

Jiliveo offers 24/7 customer support via live chat on the website and app. You can also reach the team by email at [email protected]. Live chat is the fastest option for urgent issues like deposit problems or account access. Email is better for detailed queries that require documentation. The support team responds in English and understands the needs of Bangladesh players.

Jiliveo takes responsible gaming seriously. The platform provides deposit limits, session time reminders, loss limits, and a self-exclusion option for players who need a break. You can set these limits in your account settings at any time. Visit the Responsible Gaming page for a full explanation of all available tools and guidance on how to use them effectively.

If you feel you need a break from gaming, jiliveo's self-exclusion tool lets you temporarily or permanently block access to your account. Go to account settings, find the Responsible Gaming section, and choose your exclusion period. You can also contact support directly to activate self-exclusion immediately. During the exclusion period, you will not be able to log in, deposit, or receive promotional communications from jiliveo.

Yes. Jiliveo uses industry-standard SSL encryption to protect all data transmitted between your device and the platform. Your personal information is stored securely and is never sold to third parties. For full details on how jiliveo collects, uses, and protects your data, read the Privacy Policy.