Jiliveo Privacy Policy — How We Protect Your Data

1 Introduction

Jiliveo ("we", "us", "our") operates the online gaming platform at jiliveo.com. This Privacy Policy describes how jiliveo collects, uses, stores, and protects the personal data of players ("you") who register and use the platform. It also explains the rights you have over your personal data and how to exercise them.

By creating a jiliveo account or using any part of the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how jiliveo handles personal data, please do not register or continue using the platform.

This policy applies to all players accessing jiliveo from Bangladesh and covers all data collected through the website, mobile app, and any communications between you and jiliveo's support team.

2 Data We Collect

Jiliveo collects personal data in three ways: data you provide directly when registering or using the platform, data collected automatically as you use the platform, and data received from third-party service providers such as payment processors.

3 Why We Collect Your Data

Every piece of data jiliveo collects has a specific, legitimate purpose. Here is why we collect and use your personal data:

• Account registration and management: To create and maintain your jiliveo account, verify your identity, and keep your account secure.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Legal compliance: To meet anti-money laundering (AML) obligations, age verification requirements, and any other regulatory requirements applicable to online gaming platforms.
• Platform security: To detect and prevent fraud, cheating, multiple account creation, and other prohibited conduct.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of support we provide.
• Platform improvement: To understand how players use jiliveo so we can fix bugs, improve game performance, and develop new features.
• Responsible gaming: To monitor gaming patterns and identify players who may need support, in line with our responsible gaming obligations.

4 Who We Share Your Data With

Jiliveo does not sell your personal data. We may share your data with the following categories of third parties, strictly for the purposes described in this policy:

• Payment processors: bKash, Nagad, and Rocket receive the payment data necessary to process your transactions. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: When KYC verification is required, your identity documents may be shared with a verified third-party identity verification service.
• IT and platform service providers: Companies that provide hosting, server infrastructure, and technical support for the jiliveo platform may have limited access to data as part of their service delivery.
• Regulatory and law enforcement authorities: Jiliveo may be required by law to share data with government agencies, regulators, or law enforcement bodies. We will only do so when legally obligated.
• Fraud prevention services: Data may be shared with fraud detection services to protect the platform and all players from fraudulent activity.

All third parties with whom jiliveo shares data are required to handle that data securely and only for the specific purpose for which it was shared. Jiliveo does not permit third parties to use your data for their own marketing purposes.

5 Cookies and Tracking

Jiliveo uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

Jiliveo uses the following types of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and remember your preferences. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: These help jiliveo understand which pages and games are most popular, how long players stay on the platform, and where technical issues occur. This data is aggregated and anonymised.
• Security cookies: These help jiliveo detect suspicious activity, such as login attempts from unusual locations or devices.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using jiliveo, but some features may not work as smoothly.

6 How Long We Keep Your Data

Jiliveo retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The general retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for five years after account closure, in line with standard AML record-keeping requirements.
• Transaction and payment data: Retained for five years from the date of each transaction.
• Support communications: Retained for two years from the date of the communication.
• Technical and usage data: Retained for up to 12 months, after which it is anonymised or deleted.

When data is no longer needed and the retention period has expired, jiliveo will securely delete or anonymise it so that it can no longer be linked to you as an individual.

7 How We Keep Your Data Secure

Jiliveo takes data security seriously and has implemented a range of technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse:

• All data in transit between your device and jiliveo's servers is encrypted using TLS (Transport Layer Security).
• Sensitive data stored on jiliveo's servers is encrypted at rest.
• Access to personal data within jiliveo is restricted to staff who genuinely need it to perform their role.
• Jiliveo conducts regular security reviews and vulnerability assessments of its platform.
• Payment credentials are never stored in full on jiliveo's servers — only tokenised references are retained.

8 Your Privacy Rights

As a jiliveo player, you have the following rights over your personal data. You can exercise any of these rights by contacting jiliveo support. We will respond within 30 days.

To exercise any of these rights, contact jiliveo support via live chat or email at [email protected]. Please include your account username and a clear description of your request. Jiliveo may need to verify your identity before processing the request.

9 Minors and Under-18 Players

Jiliveo is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If jiliveo discovers that a player is under 18, the account will be immediately closed and all personal data associated with that account will be deleted, except where retention is required by law.

If you are a parent or guardian and believe your child has registered on jiliveo, please contact support immediately at [email protected] so we can investigate and take appropriate action.

10 Changes to This Privacy Policy

Jiliveo may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the "Last updated" date at the top of this page will be revised.

For significant changes that affect how your data is used, jiliveo will notify you directly via your registered mobile number or email address before the changes take effect. Continued use of the jiliveo platform after notification constitutes acceptance of the updated Privacy Policy.

We encourage you to review this page periodically so you are always aware of how jiliveo handles your personal data.

11 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how jiliveo handles your personal data, please get in touch:

• Live Chat: Available directly from the jiliveo platform — the fastest way to reach us.
• Email: [email protected]

Jiliveo aims to respond to all privacy-related enquiries within 5 business days and to complete all formal data rights requests within 30 days of receipt.